At IndustrialCover, your satisfaction is important to us. We understand that sometimes things don’t go to plan, and we’re here to help make returns or refunds as straightforward as possible.
30-day Returns Policy
You have 30 days from the date of receiving your item to request a return. To be eligible for a return:
– The item must be unused, in its original packaging, and in resalable condition
– You must provide proof of purchase (e.g., order number or receipt)
How to Return an Item
To return an item, please:
- Contact our support team at support@industrialcover.co.uk to initiate the return process
- Package the item securely to avoid damage in transit
- Send it via your preferred courier or postal service
Return shipping costs are the responsibility of the customer.
Faulty or Damaged Items
If your item arrives faulty, damaged, or not working as intended, please contact us as soon as possible. In many cases, we may be able to assist remotely. If needed, we’ll arrange for the item to be returned for assessment under the product’s warranty.
Faulty item returns are accepted within the warranty period of the product.
Exchanges
We will only exchange damaged, incorrect, or defective products. If you would like to exchange an item, please contact us at support@industrialcover.co.uk. or+44 7365 009947
The quickest way to ensure you get what you want is to return the item you have and, once the return is approved, purchase the new item separately.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or we made an error in your order. We recommend using a trackable shipping service to ensure your return is received.
What is the restocking fee?
There is no restocking fee.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
– A refund will be processed to your original method of payment within 10 business days.
If you have any questions about eligibility or next steps, feel free to contact our team — we’re here to help.
Business Name: industrialcover
Phone: +44 7365 009947
Email: support@industrialcover.co.uk
Address: 3a, Upper Rosemary Hill, Kenilworth, England, CV8 2PA, United Kingdom
Customer Service Opening Hours: Monday- Friday 09:00 AM-5:00 PM (GMT)
Response Time: We aim to respond within 1 business day.