Refund & Return Policy

Last updated: March 26, 2025

At Industrial Cover, we value your satisfaction and strive to make the return and refund process as smooth as possible. If you’re not completely happy with your purchase, we’re here to help.

Return Policy

We offer a 30-day return window, allowing you to request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

Condition: Must be unused, New, unworn, with all original tags, and in its original packaging.

Proof of Purchase: A valid receipt or proof of purchase is required.

How to Initiate a Return

To start your return, please contact us at support@industrialcover.co.uk with your order details.

Once your return is approved, we will provide you with a prepaid return shipping label and detailed instructions on how to send your item back.

Do we accept returns?


Return Method: By E-Mail

Important: Items sent back without prior authorization will not be processed.

If you have any questions, feel free to reach out at support@industrialcover.co.uk

Issues & Damages

We recommend inspecting your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Exchanges

We do not do exchanges at IndustrialCover.

Refund Policy

Refund Approval Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Processing Time

Please note that banks and credit card companies may take additional time to process and reflect the refund in your account.

Refund Delays?

If more than 15 business days have passed since your refund was approved and you still haven’t received it, contact us at support@industrialcover.co.uk for assistance.

Need More Help?

If you have any questions about returns, refunds, or exchanges, feel free to reach out. We're happy to assist!

Buisness Name: Industrial Cover
Address: 34 Fennel Gardens Lymington SO41 9FS
Email: support@industrialcover.co.uk
Phone: +44 7365 009947

Response Time: We aim to reply within 24 to 48 business hours.