Last updated: March 26,2025

At Industrial Cover, we are committed to delivering your orders swiftly and securely. This shipping policy is an extension of our Terms & Conditions, so we encourage you to review it carefully. By placing an order with us, you agree to the terms outlined below.

Shipping Options & Delivery Methods

We offer flexible shipping options to ensure your order arrives on time and in perfect condition.

Free Shipping

We provide free standard shipping on all orders within the United Kingdom—because quality service shouldn’t come with extra costs!

Our Trusted Shipping Partners

To guarantee safe and timely delivery, we work with leading logistics providers, including:

✔ Royal Mail

✔ ParcelForce

✔ Evri

✔ DPD UK

✔ Yodel

Estimated Delivery Timeframes

We process and dispatch orders as efficiently as possible. Below are our standard delivery timelines:

Standard Shipping: 2-4 business days

Handling Time: We’ll process and prepare your order within 1-2 business days(Monday to Friday).
Transit Time: Once shipped, your order will usually be with you in 1-2 business days.

Processing Time: Orders are typically processed within 1-2 business days from the date of purchase.

Total Delivery Time: From order to doorstep, it will take between 2-4 business days.

Shipping Cutoff

Same-Day Processing Cutoff: Orders placed before 2:00 PM (GMT) are processed the same day. Orders placed after this time will be processed on the next business day.

Peak Season Notice: Processing times may extend slightly during high-demand periods (e.g., holidays, sales events).

Where We Ship

Currently, we ship exclusively to the United Kingdom at the customer's address. Stay tuned for future international shipping updates!

Delayed Shipments & Order Tracking

In rare cases where shipping delays occur, we will notify you immediately with an updated estimated delivery date. You can track your shipment using the tracking link provided via email after dispatch.

Order Cancellations

Want to cancel your order? Contact us ASAP support@industrialcover.co.uk

We will do our best to accommodate cancellation requests, but if your order has already been processed or shipped, cancellation may not be possible.

Returns & Exchanges

For return inquiries, please refer to our Return Policy.

 

CONTACT INFORMATION

Business Name: Industrialcover
Address: 34 Fennel Gardens
Lymington SO41 9FS
Email:support@industrialcover.co.uk
Phone: +44 7365 009947
Contact Form: click here
Opening Hours: 9:00 AM to 5:00 PM (GMT) Monday to Friday

Response Time: We aim to reply within 24 to 48 business hours.

1. Can I order a custom-sized tarpaulin?

Yes, we specialize in custom-sized tarpaulins tailored to your specific dimensions and requirements. Simply reach out to us with the details, and our team will work to provide the perfect fit for your project.

2. What types of tarpaulins do you offer?

We offer a wide range of tarpaulins including heavy-duty, waterproof, UV-resistant, fire-retardant, and custom-sized tarps. Our products are made from premium materials like PVC, polyethylene, and canvas to suit various industrial, commercial, and residential needs.

3. Can I order a custom-sized tarpaulin?

Yes, we specialize in custom-sized tarpaulins tailored to your specific dimensions and requirements. Simply reach out to us with the details, and our team will work to provide the perfect fit for your project.

4. How long does it take to receive my order?

We strive to process and ship orders as quickly as possible. Standard shipping typically takes between 2-4 business days, depending on your location. For custom orders, delivery times may vary, but our team will inform you of an estimated timeline.

5. Can I return or exchange a tarpaulin?

No, we do not offer exchanges on tarpaulins in case of defects or if the product doesn’t meet your expectations refund your order and place a new one. Please check our return policy for detailed information on how to proceed with a return.

CONTACT INFORMATION

Business Name: Industrialcover
Address: 34 Fennel Gardens
Lymington SO41 9FS
Email:support@industrialcover.co.uk
Phone: +44 7365 009947
Contact Form: click here
Opening Hours: 9:00 AM to 5:00 PM (GMT) Monday to Friday

Response Time: We aim to reply within 24 to 48 business hours.

Last updated: March 26, 2025

At Industrial Cover, we value your satisfaction and strive to make the return and refund process as smooth as possible. If you’re not completely happy with your purchase, we’re here to help.

Return Policy

We offer a 30-day return window, allowing you to request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

Condition: Must be unused, New, unworn, with all original tags, and in its original packaging.

Proof of Purchase: A valid receipt or proof of purchase is required.

How to Initiate a Return

To start your return, please contact us at support@industrialcover.co.uk with your order details.

Once your return is approved, we will provide you with a prepaid return shipping label and detailed instructions on how to send your item back.

Return Method: By E-Mail

Important: Items sent back without prior authorization will not be processed.

If you have any questions, feel free to reach out at support@industrialcover.co.uk

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Issues & Damages

We recommend inspecting your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

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Exchanges

We do not do exchanges at IndustrialCover.

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Refund Policy

Refund Approval Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Processing Time

Please note that banks and credit card companies may take additional time to process and reflect the refund in your account.

Refund Delays?

If more than 15 business days have passed since your refund was approved and you still haven’t received it, contact us at support@industrialcover.co.uk for assistance.

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Need More Help?

If you have any questions about returns, refunds, or exchanges, feel free to reach out. We're happy to assist!

Buisness Name: Industrial Cover
Address: 34 Fennel Gardens Lymington SO41 9FS
Email: support@industrialcover.co.uk
Phone: +44 7365 009947

Response Time: We aim to reply within 24 to 48 business hours.

OVERVIEW

This website is operated by IndustrialCover. Throughout the site, the terms “we,” “us,” and “our” refer to IndustrialCover. By accessing our website and/or purchasing from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including all referenced policies and conditions.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors. Please read these Terms carefully before using our website. If you do not agree to all terms and conditions, you may not access the website or use any services.

Any new features or tools added to our store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Continued use of our website constitutes acceptance of any modifications.

Our store is hosted on Shopify Inc., which provides us with the online platform that enables us to sell our products and services to you.

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1. ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your jurisdiction or have provided consent for any minor dependents to use this site.

You may not use our products for illegal or unauthorized purposes, nor violate any laws in your jurisdiction (including, but not limited to, copyright laws). You must not transmit viruses, malware, or any harmful code.

A breach of these Terms will result in immediate termination of your access to our services.

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2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You acknowledge that your content (excluding payment details) may be transferred unencrypted across networks and may be subject to technical adjustments. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service without express written permission.

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3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information provided on this site is inaccurate, incomplete, or outdated. The material is for general information purposes only and should not be solely relied upon for decision-making.

Historical data provided on this site may not be current and is for reference only. We reserve the right to modify our content at any time, with no obligation to update information.

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4. MODIFICATIONS TO SERVICES & PRICES

Prices for our products and services are subject to change without notice.

We reserve the right to modify or discontinue any service or product at any time without notice. We are not liable to users or third parties for any price changes, modifications, or discontinuations.

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5. PRODUCTS (IF APPLICABLE)

Certain products  may be available exclusively online and may have limited quantities. Returns and exchanges are subject to our Refund Policy.

We strive to display product colors and images as accurately as possible, but we cannot guarantee accurate color representation on all devices.

We reserve the right to limit sales by region, jurisdiction, or individual customers. We may discontinue any product at any time without notice. Any product or service offered on this site is void where prohibited.

We do not warrant that the quality of products, or information will meet expectations or that any errors in the service will be corrected.

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6. ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us. We may limit or cancel orders at our discretion, including those placed under the same customer account, credit card, or billing/shipping address.

If we cancel or modify an order, we may attempt to notify you via the contact details provided at the time of purchase.

You agree to provide up-to-date, complete, and accurate account and purchase information. You are responsible for updating email addresses, credit card numbers, and expiration dates for uninterrupted service.

For more details, review our Refund Policy.

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7. OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. These tools are provided “as is” and “as available” without any warranties or liability on our part.

Your use of third-party tools is at your own risk, and you should review their terms before engaging.

We may introduce new services or features in the future, and these will also be subject to these Terms.

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8. THIRD-PARTY LINKS

Some content, products, or services on our site may include materials from third parties.

We are not responsible for the content or accuracy of third-party websites or services linked from our site. Any use of such third-party services is at your own risk.

Concerns about third-party products should be directed to the relevant provider.

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9. USER COMMENTS & FEEDBACK

If you submit comments, ideas, or other materials to us (whether at our request or voluntarily), we may use them without restriction. We are not obligated to maintain confidentiality, provide compensation, or respond.

We may, but are not obligated to, monitor, edit, or remove content deemed inappropriate, unlawful, offensive, or in violation of these Terms.

You agree that your comments will not violate any third-party rights, contain unlawful or abusive material, or introduce viruses/malware. You are solely responsible for any content you submit.

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10. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

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11. ERRORS, INACCURACIES & OMISSIONS

We may correct errors, inaccuracies, or omissions in our content, including pricing, product descriptions, and availability, at any time without prior notice.

We undertake no obligation to update or clarify information unless required by law.

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12. PROHIBITED USES

You are prohibited from using the site or its content for:

Illegal purposes

Soliciting others to perform unlawful acts

Violating laws or regulations

Infringing upon our or others' intellectual property

Harassment, abuse, discrimination, or hate speech

Submitting false information

Uploading viruses or malicious code

Collecting personal data of others

Spamming or phishing

Interfering with site security

We reserve the right to terminate access for violations.

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13. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee that our service will be uninterrupted, error-free, or reliable.

You agree that we may remove or cancel the service at any time without notice.

We provide services and products “as is” without warranties of any kind, express or implied. We are not liable for any losses, damages, or claims arising from your use of our site or services.

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14. INDEMNIFICATION

You agree to indemnify and hold IndustrialCover, its affiliates, partners, employees, and suppliers harmless from any claims, liabilities, or expenses resulting from your breach of these Terms or violation of laws.

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15. SEVERABILITY

If any part of these Terms is found to be unenforceable, it will be severed, and the remaining provisions will continue in effect.

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16. TERMINATION

These Terms remain in effect until terminated by either you or us. If you fail to comply with any Terms, we may terminate your access without notice, and you remain responsible for any amounts due.

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17. ENTIRE AGREEMENT

These Terms, along with our policies, constitute the entire agreement between you and Industrial Cover, superseding prior agreements.

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18. GOVERNING LAW

These Terms and any related agreements shall be governed by the laws of the United Kingdom.

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19. CHANGES TO TERMS OF SERVICE

You can review the latest version of our Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms at our discretion.

Contact Us

Business Name: Industrialcover

Address: 34 Fennel Gardens
Lymington SO41 9FS

Email:support@industrialcover.co.uk

Phone:+44 7365 009947

Opening Hours: 9:00 AM to 5:00 PM(GMT) Monday to Friday

Response Time: We aim to reply within 24 to 48 business hours.

Last updated: March 26, 2025

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Accepted Payment Methods

We offer multiple secure payment methods to ensure a smooth checkout process. You can choose from the following options:

Credit and Debit Cards

Visa

MasterCard

American Express

Discover

Digital Wallets

PayPal

Apple Pay

Google Pay

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Security of Transactions

We prioritize the security of your payment information. All transactions are processed through secure payment gateways with advanced encryption technology to safeguard your financial data. Your payment details are never stored on our servers, ensuring maximum confidentiality.

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Payment Processing

Payments are processed immediately upon order completion.

If there are any payment issues, we will notify you via email.

Please ensure that your payment details are accurate to prevent delays.

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Currency

All prices displayed on our website are in GBP (£). Please be aware of the currency used when making a purchase.

For any payment-related inquiries, feel free to contact our support team.

CONTACT INFORMATION